Corporate Training

The following course contents are for reference only. Our office can "custom design" courses according to the company's needs. For more information about training, please feel free to contact Debby Chan at 3526 7016.

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Customer Service

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#1 Turning Complaints into Opportunities Workshop

What is customer service
Key elements of customer service
Application of customer service skills
Techniques for transforming complaints into opportunities

#2 Excellent Telephone Conversation Techniques

Important elements of excellent customer service
Projecting a professional image and building rapport using vocal techniques
The use of "active listening" and understanding needs through telephone communication
Questioning, restating, and summarizing techniques to handle difficult customers

#3 Excellent Customer Service and Selling Techniques

What is customer service
Key elements of customer service: attitude, skills, knowledge
Application of customer service skills
Understanding today’s consumer behavior patterns
Sales process and techniques
Techniques for up selling and effective communication

#4 Building Effective Teams

Methods for building effective teams
Effective leadership skills
How to assess team performance
Effective delegation techniques

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Management and Communication Series

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#1 Effective Communication in the Workplace

Understanding different communication styles of employees
Exploring blind spots in interpersonal communication
Multi-faceted techniques to promote effective interpersonal communication

#2 Enhance Your Interpersonal Skills through NLP

Promoting interpersonal communication skills through NLP
Enhancing communication effectiveness and persuasion through NLP's hypnotic language
Understanding others' thoughts through eye cues in NLP

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Personal Growth Series

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#1 Enhance Your Memory

Introduction to memory systems and types
Basic principles of memory techniques
Various memory techniques and their applications

#2 Emotion Management at the Workplace

What is Emotional Intelligence (EQ) and its importance
Emotional intelligence assessment
Sources of stress
Self-motivation
Key points for managing emotions
Improving emotional management skills in the workplace

#3 Advisory Quotient in the Workplace

Understanding Adversity Quotient (AQ) and its importance
Adversity quotient assessment
Key points to enhance personal AQ
Improving personal problem-solving abilities
Positively handling challenges and maintaining enthusiasm at work

#4 Creativity at the Workplace

Understanding Creativity Quotient (CQ) and its importance
How to expand thinking space
Flexibility in problem-solving
Key points to enhance personal CQ

#5 Time Management in the Workplace

Analyzing current work and lifestyle patterns in time usage
Identifying internal and external factors that lead to poor work habits and time wastage
Planning and organizing work to improve efficiency
Effective problem-solving techniques and decision-making methods
How to apply time management concepts at work

#6 Exploring Employees’ Potential through Enneagram

Introduction to the Enneagram
Understanding personal strengths and discovering potential
How to interact with individuals of different personalities
Managing interpersonal conflicts

#7 Conflict Management

Causes of conflict
The meaning behind conflicts
How to effectively handle conflicts for a win-win outcome

#8 Stress Management

Causes of stress
How to face stress and effectively resolve it
Turning stress into motivation

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Healthcare Series

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#1 Caregiver Training Certificate Course

Skills for assisting the elderly in daily living
Common diseases in the elderly and nursing methods
Basic first aid knowledge
Measuring vital signs
Infection control in care homes
Nursing skills for long-term bedridden elderly

#2 Wound Care Skills Training Workshop

Formation and classification of wounds
Wound assessment
Wound care (including common cases in care homes)
Introduction to commonly used and new dressings

#3 Nursing Skills Training Course for Elderly Homes
(Customizable options available)

Nursing for common eye problems in the elderly
Mental health issues and common psychiatric conditions in the elderly
Oral care
Prevention and care of pressure sores
Understanding common foot problems in the elderly
Causes and assessment of incontinence
Management of incontinence, colostomy patients, and catheter care
Awareness and prevention of elder abuse
Understanding hepatitis (A and B)
Common urinary system diseases and care for the elderly
Common skin problems and their management in the elderly
Behavioral issues and management methods (suicidal and violent behavior)
Fall prevention
Positive care giving attitudes

#4 Infectious Disease Control and Prevention Workshop

Common infectious diseases in the workplace and their management
Brief introduction to preventive vaccines and medications
Methods for preventing infections
Overview of guidelines for preventing infectious diseases

#5 Certificate Course on 20 Commonly Used Medications for the Elderly

Basic principles of application and medication management
How to read medication instructions and pharmacopoeias
Basic knowledge, usage, side effects, and efficacy assessment of ten common oral medications for the elderly
Basic knowledge, usage, side effects, and efficacy assessment of ten common topical medications, including patches, ointments, and eye/ear drops
Case studies

#6 Communication with Dementia Patients Workshop

How to communicate with patients, including helping them understand caregivers' instructions and assisting them in expressing their needs
Caregiver attitudes

Employee Potential Development Series

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#1 Innovation and Creativity Workshop

Definitions of innovation and creativity
Using creative tools to drive the innovation process
Generating and refining innovative ideas
Assessing the feasibility of innovative ideas

#2 Problem-Solving and Decision-Making Workshop

Categorizing problems using PSDM
Identifying root causes through definition and analysis of problems
Redefining problems and setting goals
Generating, deciding, and executing solutions

#3 Effective Management Workshop using DiSC

Assessing employee behavior patterns through DiSC
Understanding strengths and weaknesses of employees with different styles
Effective communication methods with employees of different styles
Case analysis and application exercises

#4 Supervisory Management Skills Workshop

Basics of management theory
Roles and skills of supervisors
Establishing effective management techniques
Using positive psychology for effective communication

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